City residents often face non-emergency issues like potholes, broken streetlights, or graffiti. Reporting these problems can take time and effort, especially when phone calls or websites are the only options. The Civita App solves this by combining 311 CRM with QR code technology, making it faster and easier for residents to send reports and stay informed.

What Is 311 CRM in Civita App?

The 311 CRM Customer Relationship Management feature in the Civita App helps city staff manage service requests. It keeps track of reports, updates, and responses, creating a better experience for residents. Instead of waiting on hold or visiting multiple websites, users can submit requests through the app.

This feature also helps city staff stay organized. All requests are logged, updated, and tracked in one system, making it easier to follow up and complete work.

How QR Codes Help Residents

QR codes make things even simpler. Cities place QR codes at parks, bus stops, sidewalks, and other public spots. When a resident sees a problem, they can scan the code with their phone. This takes them directly to a form in the Civita App where they can describe the issue and send photos.

There’s no need to search for the right webpage or phone number. One scan connects the resident to the right place instantly.

Real-Time Updates and Easy Follow-Up

After submitting a report, residents can receive updates directly through the app. They’ll know when the issue is being reviewed, assigned, and resolved. This builds trust and makes residents feel more connected to their city.

QR codes can also be used to give updates about ongoing city projects, closures, or scheduled maintenance. A quick scan keeps everyone informed without needing extra phone calls or paperwork.

Why Cities Benefit from This System

City staff can handle more service requests with less time spent on phone calls or paper forms. All reports come into one system, with details like time, location, and resident comments.

QR codes are low-cost and easy to place. Cities can print them on signs, utility poles, buildings, or even equipment. Residents don’t need to download anything new—just scan and report.

Conclusion

The Civita App’s 311 CRM and QR code features help cities stay connected with their residents. It’s a simple, fast way to report issues, track updates, and improve communication across neighborhoods.