Managing customer requests, orders, and service tickets can take up valuable time if handled manually. Averiware’s Customer Portal provides a self-service solution that helps businesses reduce response times, streamline interactions, and increase customer satisfaction. Whether it's an accounting problem, a servicing equipment request, or an order issue, everything can be managed in one place.
Centralized Access to Customer Service
With Averiware’s customer service portal, customers can log in and handle requests on their own. There’s no need to email or call for every issue. The portal provides access to:
- Account and invoice history
- Support ticket creation
- Updates on issue status
- Access to company documents or FAQs
This helps reduce manual follow-up while keeping customers informed 24/7.
Manage Order Requests and Issues Efficiently
The Customer Portal makes it easy for customers to create orders, submit order forms, and handle any order issues they may experience. Businesses can set up a configurable order management process, allowing customers to view product catalogs, select items, and track the delivery status.
Customers can also reorder previously purchased items with a single click, which speeds up the buying cycle. This is especially useful for recurring needs or frequently ordered parts.
Request Quotations in Minutes
Averiware allows customers to request quotations directly from the portal. They can enter specific product or service requirements, upload related documents, and receive quotes promptly.
This helps the sales team respond faster and ensures that quotation data is automatically stored and linked to customer records for better tracking and reporting.
Handle Accounting Problems Without Delays
When a customer has an accounting problem—like an invoice discrepancy or payment inquiry—they can raise it through the portal. This allows the accounting team to view the exact request and respond quickly. Customers can also download past invoices, review transaction histories, and track outstanding balances.
This eliminates confusion and helps keep payment timelines clear for both parties.
Schedule Service and Maintenance Requests
If your business handles servicing equipment, the customer portal can help schedule and manage those requests. Customers can:
- Report an issue
- Select service types
- Request a preferred date and time
- Track the service status
Technicians and field service teams receive updates in real time, reducing miscommunication and helping close service tickets faster.
Make Payments Securely Online
With integrated payment options, customers can make payments directly from the portal using credit cards, debit cards, or ACH transfers. This speeds up the payment process and helps businesses maintain better cash flow.
The portal can also support automatic payments or saved payment methods, making future transactions faster and easier.
Conclusion: Averiware’s Customer Portal gives businesses the tools to reduce customer wait times and deliver better service. From handling customer service requests to creating orders, resolving accounting issues, and facilitating quick payments, everything is designed for speed and convenience.
If you want to spend less time managing customer requests manually, Averiware’s self-service portal is the answer.
